Support

Got a question about Flip Rock, or hit a problem? Email fliprockgame@gmail.com and I'll get back to you. Please include your phone model and iOS version so I can help faster.

Common questions

How does the daily flip work?

You get one flip per calendar day, in your local time zone. Tap the rock to flip it. Some days there's a creature, fossil, or interesting rock underneath — other days there's nothing, and that's part of the rhythm.

The next flip becomes available at midnight, local time.

When does my next flip become available?

Midnight, local time. The app uses your device's current calendar date, not a rolling 24-hour window — so if you flipped at 11:55 PM, you can flip again 5 minutes later.

Can I get more than one flip a day?

No. One flip per day is the whole point of the game.

What are packs, and how do I get one back?

Packs are optional, one-time purchases that add a named set of specimens (like Fly Fishing) to your field guide and daily flip. You'll find them in the Packs store, from the bag button on the home screen. It's still one flip a day, and the free game stays free.

If a pack you bought isn't showing (new phone, reinstall, or another account), open the Packs store and tap Restore Purchases. Packs work with Family Sharing. For a refund, ask Apple at reportaproblem.apple.com.

How do I back up my progress?

When you sign in with Apple, your collection is saved to your account. If you reinstall the app or switch phones, sign in with the same Apple ID and your collection comes with you.

How do I delete my account and data?

In the app (Flip Rock 2.0 and later): Settings → Delete Account. Your account, every collector, all finds and your flip history are deleted right away.

Or email fliprockgame@gmail.com from the address on your account (or include your Apple ID email or phone number) and ask for account deletion. Your account and all associated data will be removed within 7 days.

Where are you available?

Flip Rock is available in the United States and Canada. More regions later.

Is there an Android version?

Not yet. iOS first; Android is on the roadmap.

Found a bug? Have an idea?

Email fliprockgame@gmail.com. Real people read every message.